Overview
All LayerWeaver products are 3D printed in small batches or made to order. We offer a 7-day easy return and exchange window. If something isn't right, just reach out and we'll make it right.
Eligibility for Returns
We accept return requests in the following cases:
- The item arrived damaged or broken due to shipping.
- You received the wrong item (different product or colour than ordered).
- You are unhappy with your purchase for any reason. Contact us and we'll try to figure it out.
✅ Claims can be raised within 7 days of delivery with clear photos of the item and packaging.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Personalised or custom-made products (nameplates, number plate keychains, etc.).
- Items returned without prior approval.
- Items damaged due to misuse, dropping, or mishandling after delivery.
Refund Process
Once your return request is approved:
- For damaged or wrong items, we will either send a replacement or issue a full refund (your choice).
- Refunds are processed to the original payment method within 5–7 business days.
- For prepaid orders, the refund will be credited back to your bank account or UPI.
- Shipping charges are non-refundable unless the return is due to our error.
How to Raise a Request
To initiate a return or exchange, contact us within 7 days of delivery:
- WhatsApp us at +91 75587 83018 with your order details and photos.
- Or email us at admin@layerweaver.com with the subject line "Return Request – [Order ID]".
We will respond within 1 business day.
Exchanges
We offer exchanges for non-personalised items if the wrong colour was sent or if the item arrived damaged. Reach out to us and we'll sort it out.
Still Not Sure?
When in doubt, just contact us. We're happy to help. Whether it's a question about your order, a concern about a product, or anything else, reach out and we'll figure it out together.
- WhatsApp: +91 75587 83018
- Email: admin@layerweaver.com
